Return & Refund Policy
Return & Refund Policy
Last updated: September 2026
90-Day Returns
We want you to love your order. If you're not satisfied, you may return it within 90 days of delivery for a refund.
Eligibility
To be eligible for a return, the product must be unopened, unused and in its original sealed packaging. For hygiene and safety reasons, we cannot accept returns of opened or used skincare and beauty products.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund, even if the product has been opened.
How to Start a Return
- Email us at contact@kailinya.com with your order number and the reason for the return.
- We'll reply with return instructions and the return address.
- Pack the item securely in its original packaging and ship it back.
Please do not send items back without contacting us first, as they may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective or wrong item). We recommend using a trackable shipping service, as we cannot guarantee we'll receive your return.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping costs, if any, are non-refundable.
Exchanges
To exchange an item, please return the original for a refund and place a new order for the item you'd like.
Questions?
Contact us at contact@kailinya.com and we'll be happy to help.